Reference
Troubleshooting
Find what to check when work stops, an app connection fails, an automation stays silent, or your account looks wrong.
Pick the problem you’re seeing
Start with the message or status in Hyperagent. The checks below help you find what needs attention and continue your work.
Work stopped or something is missing
Check before repeating an action
If a run stopped while sending a message or updating an app, check the destination and the thread’s tool activity before retrying. The action may have succeeded even if the confirmation did not arrive.
A schedule or notification didn’t arrive
My account or model options look wrong
Usage or charges look wrong
Still need help?
Contact Support at support@hyperagent.com with enough detail to locate the problem:
- The conversation link, or the schedule or connection affected.
- What you expected and what happened instead, including any message or record update that may already have completed.
- How the work started, such as a message, schedule, webhook, or another agent.
- The approximate time and your timezone.
- The exact error message or a screenshot.
- What you already tried.
For a charge you don’t recognize, include the charge date and amount. Do not include passwords, API keys, or full payment-card details.