Troubleshooting FAQ
Short answers to the questions that show up most in community and support, with links to deeper docs.
Use this page when you need a fast pointer. Each answer links to the full concept or reference page.
Models and cost
Which model should I pick?
Start with Latest Opus or Latest Sonnet for important work, a faster tier for Live heartbeats and bulk helpers. Details: Supported models.
Why is a model missing from my picker?
It is not enabled for your account, or it is still rolling out. The picker is the source of truth.
Tools, integrations, MCP, skills
Skill vs integration vs MCP?
Method vs connected app vs external tool server. Decision tree: Tools & Integrations.
Can MCP update skills?
No. Hosted MCP runs threads. Edit skills in the product. Edit and import skills.
How do I connect an app that is not listed?
Custom MCP if the app speaks MCP; otherwise a skill with scripts and credentials. Custom MCP.
Automation
Live Mode vs schedule?
Watch-and-alert vs timed job. Live Mode, Invocations.
Why did my schedule not post to Slack?
Check integration allow list, channel permissions, and unattended write settings. Invocations.
Minimum Live Mode interval?
30 minutes. Default new cadence is about once per day until you change it.
Agents working together
Can agents call agents?
Yes, with a depth cap of one named-agent hop. Agent delegation.
Child agent cannot see the parent chat
Expected. Put context in the brief.
Knowledge and sharing
Personal vs Curated vs Team learning?
Knowledge access. Use Curated for most Slack-shared agents.
Import overwrote my skill
Normal import should not clobber in place; you may have a duplicate. Edit and import skills.
Runtime
Run died / tools vanished / long thread got weird
Troubleshoot a stuck run.
Billing
Credits, invoices, unexpected charges, promo balance
Use in-product billing settings and Support. Public docs do not publish plan price sheets here. Include your account email and approximate charge time when you contact Support.
Still stuck
- Open the thread and read the tool trail
- Reproduce once in an interactive thread
- Contact Support with thread link, timestamp, and screenshot